Shipping Policy

Thank you for visiting and shopping at EZLink.store.​ Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment Processing Time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates

Flat rate shipping and handling within Australia of $10.00 AUD per order.

Shipment method              Estimated delivery time               Shipment cost

AusPost Standard               3-5 business days                         $10.00 AUD flat rate

Delivery delays can occasionally occur.

Shipment to P.O. Boxes

EZLink.store ​ships to all addresses within Australia.

Shipment Confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

EZLink.store​ is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

 

EZLink.store​ is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim
 

EZLINK - REFUND POLICY

Our policy is valid for a period of 30 calendar days from the date of the purchase. If you receive your order and are not satisfied, you can return the product for a refund. If the period of 30 days has lapsed since the purchase, we can't, unfortunately, offer you a refund.

Refund Requirements

The following criteria must be met to qualify for a refund:

 

  • Product is defective

  • Product is not as described

  • Product must be unopened

  • Product must be in original packaging

 

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.

Proof of Purchase

To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund but will provide you with a store credit instead.

Shipping Items

In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorisation.

You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.

Contacting Us

For any questions or notices, please contact our Privacy Officer at:

Phone: 02 6147 5530

Email: contact@ezlink.store

Last update: 16 May 2019

EZLink ABN 30 167 614 842

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