Frequently Asked Questions
Will it work with my A/C?
It really depends on the make and model of your A/C unit. We currenty have EZLinks available for:
I have a ducted gas heater and evaporative cooler system. Can I control both via the same smart thermostat?
Unfortunately no... Not yet, anyway.
I Have Zoning, Will this work?
Yes and no,
Help! I can't locate an installer in my area
We are currently seting up a network of installers throughout Australia.
Do I have to install any additional wiring?
Yes, our online store has optional purchases (add-ons) for all required cabling for your installation. The cabling is also available for purchase elsewhere or can be provided by your installing technicians. We recommend using licenced electrician to install your EZLink.
Can I install the EZLink myself, or do I need a licenced technician?
As you will come across high voltage wiring, we highly recommend installation is to be performed by a licenced electrician or refrigeration mechanic.
What exactly is your EZLink product?
Our product is a THIRD device that will be used in conjunction with your smart thermostat and air conditioning system. The smart thermostats and Australian reverse cycle A/C systems 'speak a different language', hence why they are not as easily compatible as the American A/C units. Our integration board can be described as a 'translator' that allows the smart thermostat to talk to the Australian A/C system and vice-versa.
Do I need to retain the original A/C controller?
Yes, the original A/C controller is still required for servicing and warranty of your air conditioning system. We recommend to relocate these controllers to an inconspicuous location in the home (such as a cupboard, garage or even in the roof cavity), therefore it is available for your HVAC service technicians. It does not need to be used for any other purposes.
Can I purchase a smart thermostat with my EZLink?
Unfortunately not. We do not yet have any deals with Nest, Ecobee etc and therefore it is more cost effective for you to purchase the smart thermostats directly from a third party.
I have received a faulty item
We are sincerely sorry that you have received a faulty item. We have strict measures in place to ensure this is not a common occurance, however sometimes it can happen!
I have purchased the incorrect item/have changed my mind
We are able to offer refunds for products that are returned within 30 calendar days of purchase.
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